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El Panel de Control",[148,149,150],"p",{},"El panel de control es la página de inicio de su espacio NoviaMind. Desde el momento en que se conecta, le ofrece una vista general instantánea de la actividad de sus agentes vocales.",[152,153],"hr",{},[155,156,158],"h2",{"id":157},"_21-vista-general-del-panel-de-control","2.1 Vista General del Panel de Control",[148,160,161],{},"El panel de control está organizado en varias zonas diferenciadas:",[163,164,165,173,179,185],"ul",{},[166,167,168,172],"li",{},[169,170,171],"strong",{},"El mensaje de bienvenida"," — un mensaje personalizado según el momento del día y su nombre.",[166,174,175,178],{},[169,176,177],{},"El selector de equipo"," — en la parte superior de la página, permite cambiar entre sus equipos si tiene varios.",[166,180,181,184],{},[169,182,183],{},"Los indicadores clave (KPIs)"," — cuatro tarjetas que resumen la actividad de sus agentes.",[166,186,187,190],{},[169,188,189],{},"Las últimas llamadas"," — la lista de las 5 llamadas más recientes para un seguimiento rápido.",[152,192],{},[155,194,196],{"id":195},"_22-comprender-los-indicadores-clave","2.2 Comprender los Indicadores Clave",[148,198,199,200,203],{},"Los indicadores clave (también llamados ",[169,201,202],{},"KPIs",") se muestran en forma de tarjetas en la parte superior de su panel de control.",[205,206,207,220],"table",{},[208,209,210],"thead",{},[211,212,213,217],"tr",{},[214,215,216],"th",{},"Indicador",[214,218,219],{},"Qué mide",[221,222,223,234,244,254],"tbody",{},[211,224,225,231],{},[226,227,228],"td",{},[169,229,230],{},"Total de llamadas",[226,232,233],{},"Número total de llamadas gestionadas por sus agentes",[211,235,236,241],{},[226,237,238],{},[169,239,240],{},"Llamadas exitosas",[226,242,243],{},"Número de llamadas completadas con éxito, incluyendo la tasa de éxito en porcentaje",[211,245,246,251],{},[226,247,248],{},[169,249,250],{},"Minutos consumidos",[226,252,253],{},"Número total de minutos de conversación utilizados",[211,255,256,261],{},[226,257,258],{},[169,259,260],{},"Equipo activo",[226,262,263],{},"Número de equipos a los que pertenece",[152,265],{},[155,267,269],{"id":268},"_23-las-últimas-llamadas","2.3 Las Últimas Llamadas",[148,271,272,273,276,277,280],{},"En la parte inferior del panel de control, la sección ",[169,274,275],{},"\"Últimas llamadas\""," muestra las ",[169,278,279],{},"5 llamadas más recientes"," gestionadas por sus agentes:",[163,282,283,289,295,301,306],{},[166,284,285,288],{},[169,286,287],{},"Nombre del agente"," que gestionó la llamada",[166,290,291,294],{},[169,292,293],{},"Duración"," de la conversación",[166,296,297,300],{},[169,298,299],{},"Resultado"," de la llamada (éxito \u002F fallo)",[166,302,303],{},[169,304,305],{},"Número del prospecto",[166,307,308,311],{},[169,309,310],{},"Fecha y hora"," de la llamada",[148,313,314],{},"Haga clic en cualquier llamada para abrir su ficha detallada.",[148,316,317,318,321],{},"Un enlace ",[169,319,320],{},"\"Ver todo el historial\""," le redirige a la página completa del historial de llamadas.",[152,323],{},[155,325,327],{"id":326},"_24-navegar-desde-el-panel-de-control","2.4 Navegar desde el Panel de Control",[148,329,330,331,334],{},"El panel de control es su punto de partida. Desde la ",[169,332,333],{},"barra de navegación lateral izquierda",", puede acceder a las diferentes secciones de la plataforma:",[205,336,337,347],{},[208,338,339],{},[211,340,341,344],{},[214,342,343],{},"Menú",[214,345,346],{},"Contenido",[221,348,349,359,369,379,389,399,409,419,428],{},[211,350,351,356],{},[226,352,353],{},[169,354,355],{},"Panel de control",[226,357,358],{},"Vista general (página actual)",[211,360,361,366],{},[226,362,363],{},[169,364,365],{},"Agentes",[226,367,368],{},"Creación y configuración de sus agentes vocales",[211,370,371,376],{},[226,372,373],{},[169,374,375],{},"CRM",[226,377,378],{},"Gestión de sus leads y agentes inmobiliarios",[211,380,381,386],{},[226,382,383],{},[169,384,385],{},"Historial",[226,387,388],{},"Historial completo de todas las conversaciones",[211,390,391,396],{},[226,392,393],{},[169,394,395],{},"Estadísticas",[226,397,398],{},"Análisis detallados y gráficos de rendimiento",[211,400,401,406],{},[226,402,403],{},[169,404,405],{},"Calendario",[226,407,408],{},"Citas planificadas y disponibilidades",[211,410,411,416],{},[226,412,413],{},[169,414,415],{},"Planificación",[226,417,418],{},"Tipos de eventos, enlaces de reserva y plantillas SMS",[211,420,421,425],{},[226,422,423],{},[169,424,119],{},[226,426,427],{},"Conexión a sus calendarios y CRM externos",[211,429,430,435],{},[226,431,432],{},[169,433,434],{},"Configuración",[226,436,437],{},"Configuración de su cuenta, equipo, facturación y seguridad",[152,439],{},[155,441,443],{"id":442},"necesita-ayuda","❓ ¿Necesita ayuda?",[148,445,446],{},"Si un indicador muestra un valor inesperado o si no encuentra una funcionalidad:",[163,448,449,457],{},[166,450,451,452,456],{},"Consulte la ",[453,454,455],"a",{"href":44},"Resolución de problemas (FAQ)"," para las preguntas frecuentes.",[166,458,459,460,464,465,471],{},"Contáctenos a través de nuestra ",[453,461,463],{"href":462},"\u002Fes\u002Fcontact","página de contacto"," o en la dirección ",[169,466,467],{},[453,468,470],{"href":469},"mailto:hello@noviamind.ai","hello@noviamind.ai",".",{"title":473,"searchDepth":474,"depth":474,"links":475},"",3,[476,478,479,480,481],{"id":157,"depth":477,"text":158},2,{"id":195,"depth":477,"text":196},{"id":268,"depth":477,"text":269},{"id":326,"depth":477,"text":327},{"id":442,"depth":477,"text":443},"Descubra la vista general de su actividad, los indicadores clave de rendimiento y las últimas llamadas desde su panel de control NoviaMind.","md","heroicons:squares-2x2",{},true,null,{"title":55,"description":482},{"loc":56},"E_h1pidFdMr-WnvblCU-adZROc4yRhEz6FZbShc_ppQ",[492],{"title":15,"path":16,"stem":17,"children":493,"page":7},[494],{"title":20,"path":21,"stem":22,"children":495,"page":7},[496,499,502,505,508,511,514,517,522,527,533,536],{"title":25,"path":26,"stem":27,"children":497},[498],{"title":25,"path":26,"stem":27},{"title":31,"path":32,"stem":33,"children":500},[501],{"title":31,"path":32,"stem":33},{"title":37,"path":38,"stem":39,"children":503},[504],{"title":37,"path":38,"stem":39},{"title":43,"path":44,"stem":45,"children":506},[507],{"title":43,"path":44,"stem":45},{"title":49,"path":50,"stem":51,"children":509},[510],{"title":49,"path":50,"stem":51},{"title":55,"path":56,"stem":57,"children":512},[513],{"title":55,"path":56,"stem":57},{"title":61,"path":62,"stem":63,"children":515},[516],{"title":61,"path":62,"stem":63},{"title":67,"path":68,"stem":69,"children":518,"page":-1},[519,520,521],{"title":67,"path":68,"stem":69},{"title":73,"path":74,"stem":75},{"title":77,"path":78,"stem":79},{"title":81,"path":82,"stem":83,"children":523,"page":-1},[524,525,526],{"title":81,"path":82,"stem":83},{"title":87,"path":88,"stem":89},{"title":91,"path":92,"stem":93},{"title":95,"path":96,"stem":97,"children":528,"page":-1},[529,530,531,532],{"title":95,"path":96,"stem":97},{"title":101,"path":102,"stem":103},{"title":105,"path":106,"stem":107},{"title":109,"path":110,"stem":111},{"title":113,"path":114,"stem":115,"children":534},[535],{"title":113,"path":114,"stem":115},{"title":119,"path":120,"stem":121,"children":537,"page":-1},[538,539,540,541],{"title":119,"path":120,"stem":121},{"title":125,"path":126,"stem":127},{"title":129,"path":130,"stem":131},{"title":133,"path":134,"stem":135}]