FAQ & Troubleshooting

Here are answers to some of the most frequently asked questions.

General

How many languages does NoviaMind support?

NoviaMind supports over 50 languages, including English, Spanish, French, German, Italian, and many more.

Can I use my own phone number?

Yes, you can forward calls from your existing number to your NoviaMind AI number.

Troubleshooting

My AI is not answering calls

  • Check if you have sufficient credits/minutes.
  • Ensure your Availability settings are correct.
  • Verify that your phone number forwarding is set up correctly.

The AI is giving wrong information

  • Review your Business Knowledge and Properties settings.
  • Add specific Q&A pairs to the Custom Responses section to correct the behavior.

I can't connect my calendar

  • Make sure you are logged into the correct Google/Outlook account.
  • Check if you have granted all necessary permissions during the authorization process.

Support

Still need help? Contact our support team at [email protected] or use the chat widget in the dashboard.

Billing & Plans