The AI receptionist for heating and HVAC that fills your technicians' schedules
Boiler repairs, annual servicing, heat pump commissioning: while your techs are in a boiler room, NoviaMind answers, asks your safety questions, screens the issue and books the job in the right technician's schedule. No more calls going to voicemail.
24/7
even at first frost
0
missed calls
7 days
free trial
From €39
per month, billed annually
Try it now
Our AI calls you back
7-day free trial. No commitment. Keep your number.
No heat, no answer,
and the boiler repair goes to a competitor
A customer with no heat and two kids at home doesn't leave a message. They call the next heating company on Google. And they don't call back.
The first cold snap has the phone ringing off the hook
First frost of the year: twenty “no heat” calls in one morning, and every one of your technicians already has their head in a boiler. Calls go to voicemail, customers go elsewhere.
Annual service season jams the line
In the fall, everyone wants their service done before winter. Each call is three sentences long, but someone has to pick up, find a slot and write it down. Nobody has the time.
Heat pump, boiler and AC quotes wait for a callback
Heat pumps, boiler replacements, air conditioning, questions about grants: these requests are worth thousands of euros and they come in by phone. With no answer, they go to the installer who picked up.
Two to four technicians, nobody on the phones
Service contracts, priority customers, evening and weekend emergencies: it all lands on the owner between two boilers. A receptionist meant one more salary. An AI voice agent is a line that answers.
What it handles in your schedules,
what it passes to you, what it won't do
No improvising: safety instructions, service area, brands, service contracts and schedules all come from you. The agent sticks to them on every call.
It handles on its own
- Identifies the need: no heat at all, no hot water, boiler leak, noise, annual service, heat pump, boiler or AC quote, commissioning
- Asks your safety questions: error code on the display, gas boiler, oil boiler or heat pump, service contract or not
- Takes the address, make and model, contact details, and checks the job is in your service area
- Applies your urgency rule: contract customers and homes with no heat in winter go first, per your instructions
- Books a slot of the right length with the right technician, and confirms to the customer by SMS with a reminder before the visit
- Answers approved questions: service area, brands serviced, hours, call-out fee if you share it; logs service requests in your Google Sheets and sends you a summary after every call
It transfers per your priority rule
- Gas smell or suspected carbon monoxide: official safety advice first (don't touch any electrical device, air the place out, get outside, call the gas emergency line or emergency services), then a transfer per your rules. Major boiler leak: transfer
- Contract customer with no heat, if you've chosen to take those calls yourself
- Customer who insists on speaking to you right away
- Any request outside your rules, with the error code and contract already noted
It will never
- Give a firm price, a quote, or a grant or rebate amount
- Diagnose a fault or suggest any fix beyond your safety instructions
- Promise an arrival time that isn't in the technician's schedule
- Pass itself off as a human: callers know from the first second that they're talking to your AI assistant
Monday, 7:50 a.m., first frost of the year
Heating company assistant
Incoming call · Customer with no heat
Miller Heating, good morning. I'm the company's AI assistant, how can I help you?
Hi, we've had no heat since last night, and the boiler is showing a code on the screen. We have two little kids, can you come today?
I'm noting a heating breakdown. Could you read me the code on the boiler, and tell me whether it's a gas or an oil boiler? Do you have a service contract with the company?
It says F28, it's a gas boiler. Yes, we have the contract, you came to service it in September.
Thank you. As a contract customer, you have priority. The technician for your area can come by today at 11 a.m. or 3:30 p.m. Which works best for you? I'll then send you the confirmation by SMS.
You fix the boilers.
It fills your schedules.
An AI voice agent for a heating company picks up every call, asks your safety questions, screens the boiler or heat pump issue, checks the service contract and books the appointment in the right technician's schedule. NoviaMind is set up with your service area, your brands, your contracts and your priority rules.
Picks up every time, even at first frost
Ten customers calling at once on the morning of the first frost? All ten get an answer and a slot. None of them hits voicemail, none of them waits.
Asks your safety questions
Gas smell, error code on the display, gas, oil or heat pump, contract or not: your questions, asked on every call, with the safety instruction you've set.
Books the repair with the right technician
Connected to your calendars, it offers a slot that's actually free, with the right length for the job type, in that technician's calendar (one calendar per technician) or assigned round-robin.
Applies your priority rule
Service contract customers, a home with no heat in the dead of winter: you decide who goes first, who gets transferred, who waits for the next slot. The agent follows through.
Sends you everything by SMS
Name, address, make and model, error code, contract, slot: the summary lands on your phone before you've put the boiler cover back on.
Puts calls through per your rules
Gas smell after the official safety advice, a contract customer who wants to talk to you, an unusual request: instant transfer to your cell phone, error code and contract already noted.
Up and running in minutes
You keep your number. No hardware, no line to install. Three settings, and your schedules start filling up.
- 1
Describe your heating business
Service area, brands serviced, safety instructions, priority rule for contract customers, hours, call-out fee if you share it. Five minutes.
- 2
Connect your calendars
Google Calendar, Outlook or iCloud: one booking link with several appointment types (repair, annual service, heat pump or boiler quote, commissioning), each with its own length. One link per technician or a team link assigned round-robin. A Google Sheets spreadsheet for your area, contracts and brands: the agent reads it live and keeps it up to date.
- 3
Forward your calls
Call forwarding when busy, on no answer or always: you choose, and you switch it on in one tap on the morning of the first frost.
Voicemail, answering service
or AI voice agent?
Three ways to handle your calls while you're working on a boiler. What each one means for your schedules.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | You and your voicemail | Outsourced answering service |
|---|---|---|---|
| During a job | Picks up, screens the issue, books the appointment | Voicemail, the customer calls the next company | Takes a message |
| The first cold snap | Every call answered, even at the same time, 24/7 | One at a time, between two boilers | Depends on operator availability |
| Safety questions and error code | Your questions and instructions, on every call | If you pick up, with no set rule | Per the script, no technical guidance |
| Appointment in the right technician's schedule | Yes, the right length, per technician or round-robin | You call back to set it up | Sometimes, without seeing the real schedules |
| Annual service season | Slots booked and requests logged in your Google Sheets | The line jammed for six weeks | Messages to call back one by one |
| SMS confirmation and reminder | Automatic | By hand, if time allows | Rarely |
| Cost | From €39 per month billed annually, €49 with no commitment | The repair jobs you lose | Subscription plus per-call billing |
Indicative comparison based on the usual features of each option. The cost of an outsourced answering service depends on your contract and your call volume.
They talk about us
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Clear pricing,cheaper than one lost repair job
Try the agent for seven days on your real heating repair calls, then pick the plan that matches your volume. Cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a higher call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a company with several technicians
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For a company with several teams
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
You try it,
you decide
7-day trial on real heating calls
Turn on call forwarding when busy for a week of repair calls and count the appointments booked for you.
Ready in minutes
Your area, your brands, your instructions, your schedules, one call forward: nothing to install in the boiler room.
GDPR and AI Act compliant
Database hosted in France, callers told they're speaking to an AI assistant, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
You stay reachable
The agent transfers the call to you as soon as a customer really needs you: gas smell, contract customer, unusual request. You stay in control.
Pays for itself with the first boiler repair
One recovered repair covers the month's subscription. One heat pump quote that didn't go elsewhere covers the year.
Looking for another profession?
Your next no-heat customer will find a technician, even on the morning of the first frost
Book your demo: we set up the agent for your business and you listen to it book a repair appointment.
7-day free trial. No commitment. Keep your number.