The AI voice agent that answers while you fix leaks
Water leak, broken water heater, clogged drain: while you're under a sink or up on a roof, NoviaMind answers your customers, triages the plumbing emergency, books the appointment in your calendar and sends you the summary. Your calls stop going to voicemail.
24/7
evenings and weekends
0
missed calls
7 days
free trial
From €39
per month, billed annually
Try it now
Our AI calls you back
7-day free trial. No commitment. Keep your number.
Miss a call about a leak,
and the next plumber gets the job
A customer with water on the floor doesn't leave a message. They call the next plumber on Google Maps, and they never call back.
Under a sink, the phone can ring and ring
One hand on the fitting, the other on the wrench: no way to pick up. Voicemail kicks in, and the customer has already found another on-call plumber.
Emergencies hit in the evening and on weekends
A water heater dies on a Sunday, a leak at 10 p.m., a clogged toilet right before the guests arrive: those are the jobs you can't afford to miss, and that's exactly when you don't answer.
Every call breaks your stride
You pick up, jot it down on a scrap of cardboard, promise to call back. The job falls behind, the callback never happens, and you never hear from the customer again.
A one-person plumbing business
Quotes, supply house orders, invoices, follow-ups: the independent plumber does it all. Handing off the phone was impossible without hiring someone. That's exactly what an AI receptionist changes.
What it handles,
what it passes on, what it refuses
No improvising: service area, services, emergency questions and calendar all come from you. The agent follows them on every plumbing call.
It handles on its own
- Identifies the need: leak, clogged drain, water heater, fixtures, installation, bathroom remodel
- Triages the emergency with your questions: active leak, no hot water, only toilet in the house, ongoing water damage
- Takes the address, access details and contact info, and checks it's within your service area
- Offers a slot that's actually free in your calendar and confirms it to the customer by SMS
- Answers practical questions: area covered, hours, types of work, service call terms
- Sends you a summary by SMS or email after every call
It passes you the call right away
- Serious emergency per your instructions: a leak that can't be shut off, widespread water damage
- A customer who insists on speaking to the plumber now
- Complex quote request or a job outside your usual services
- Any situation outside your rules, with a summary of the conversation ready
It never
- Quotes a firm price or an estimate without your approval
- Promises an arrival time that isn't in your calendar
- Gives technical advice that would replace your diagnosis
- Pretends to be human: callers are told from the first second that they're speaking to your AI assistant
Tuesday, 11:15 a.m., you're under a sink
Plumber's assistant
Incoming call · Leak under the sink
Harper Plumbing, good morning. You're speaking with the company's AI assistant. What seems to be the problem?
Hi, I've got a leak under my kitchen sink, it's dripping nonstop. I'm in Evanston. Can you come by today?
Got it: a leak under the kitchen sink in Evanston. Were you able to shut off the valve under the sink, or is the water still running?
I closed the little valve. It's stopped, but now I have no water in the kitchen.
Perfect, you did the right thing. The plumber has an opening today at 4:30 p.m. or tomorrow at 8 a.m. Which works best for you? I'll send you the confirmation by SMS right after.
You fix pipes.
It fills your calendar.
A plumber's AI receptionist takes every emergency plumbing call, asks your triage questions, books the slot in your calendar and sends you a written summary. NoviaMind is set up with your area, your services (leaks, water heaters, drain cleaning, fixtures) and your rules.
Answers every time, even on the job
Two leaks reported in the same minute while you're soldering a joint? Both callers get an answer and a time slot. Neither one ends up in voicemail.
Triages emergencies the way you do
Active leak, no hot water, the only toilet clogged: your questions, asked on every call, to decide who goes first.
Books the appointment in your calendar
Connected to your calendar, it offers a slot that's actually free, books it and sends the customer a confirmation by SMS.
Knows your area and your specialties
Towns served, emergency repairs, fixture installation, water heaters, drain cleaning, what you don't do: it politely redirects out-of-scope requests and keeps the good ones.
Sends you everything by SMS
Name, address, problem, urgency, time slot: the summary lands on your phone before you've even pulled your head out of the sink cabinet.
Transfers real plumbing emergencies to you
A leak that can't be shut off, a customer who insists, a request outside your rules: the call comes through to your phone with the answers already noted.
Live in minutes
You keep your business number. No hardware, no line to install. Three settings from your phone.
Describe your plumbing business
Towns covered, services, emergency questions (is the water still running, is the supply shut off), hours, trip fees if you share them. Five minutes.
Connect your calendar
Google Calendar, Outlook or iCloud: your booking link sets a duration for each type of job (leak, water heater, drain cleaning), and the agent books jobs into your free slots. You get every summary by email.
Forward your calls
Forwarding when busy, on no answer or always: you choose, and you turn it off when you're at the office.
Voicemail, answering service
or AI voice agent?
Voicemail, a phone answering service or an AI receptionist: what each option changes for a plumber on emergency calls, criterion by criterion.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | You and your voicemail | Outsourced answering service |
|---|---|---|---|
| During a job | Answers, triages, books the appointment | Voicemail, customers rarely call back | Takes a message |
| Evenings and weekends | 24/7 | If you pick up between jobs | Contract hours, rarely at night |
| Appointment in your calendar | Yes, in slots that are actually free | You call back to set it | Sometimes, without your real schedule |
| Emergency triage | Your questions, asked on every call | Between jobs, no set rules | Follows a script |
| Customer SMS confirmation | Automatic | By hand, if time allows | Rarely |
| Call summary | Instant written summary: address, issue, slot | A voicemail to replay in the evening | An email, detail varies by provider |
| Cost | From €39/mo billed annually, €49 with no commitment | The jobs you lose | Subscription plus per-call billing |
Indicative comparison based on the usual features of each solution. The cost of an outsourced answering service depends on your contract and your call volume.
They talk about us
Discover press articles mentioning NoviaMind
Clear pricing,cheaper than an unfixed leak
Try the AI receptionist for seven days on your real plumbing calls, then choose your plan. Cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a steadier call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a business with several technicians
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For a business with several teams
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
Try it,
then decide
7-day trial on real plumbing calls
Turn on forwarding when busy for a week of jobs and count the appointments booked for you.
Ready in minutes
Your area, your services, your calendar, call forwarding: nothing to install in the van.
GDPR and AI Act compliant
Database hosted in France, callers told they're speaking to an AI assistant, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
You stay reachable
A serious leak or a customer who insists: the agent passes you the call. You're still the plumber on the other end of the line.
Pays for itself with the first leak job you save
One billed plumbing repair covers several months of subscription. Everything after that is new work on the books.
Looking for another profession?
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Book your demo: we set up the agent for your plumbing business, and you listen to it triage an emergency and book an appointment.
7-day free trial. No commitment. Keep your number.