The AI voice agent that answers your homeowners 24/7
Leaks, claims, meeting minutes, account statements: NoviaMind answers every homeowner call, assesses the urgency, logs the request and transfers to the right property manager. Your team manages, the AI answers. Day, night, weekends.
24/7
total availability
0
calls on hold
33
languages spoken
7 days
free trial
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A jammed phone line
puts your contract on the line
“Management never picks up.” You've heard it before. It gets said at board meetings, then at the annual meeting, right when it's time to vote.
Monday morning, everyone calls at once
The day after dues notices go out, right after an owners' meeting, a cold snap: lines jam, homeowners wait on hold, and your property managers do nothing but pick up the phone.
A Saturday night leak goes to voicemail
Stuck elevator, garage door, heating down: the office is closed, the homeowner feels abandoned, and the damage spreads until Monday.
Your best managers end up as receptionists
Meeting minutes, account statements, certificates, “any news on my request?”: low-value calls that chop up the day of skilled people who are scarce and hard to keep.
Online management firms sell your weak spot
Their promise fits in one word: reachable. And at every annual meeting, that is what your contract comes down to.
What the agent handles,
and what it leaves to you
No black box. You set the rules, the agent applies them on every call and never steps outside its role.
On its own
- Identifies the property (name, address) and the caller: owner, tenant, occupant, contractor
- Qualifies the reason for the call and how urgent it is, using your triage rules
- Logs a complete damage report: location, floor, affected units, contact details
- Takes document requests (meeting minutes, account statements, certificates) and routes them to the right manager
- Answers the basics: meeting dates, office hours, assigned manager, next steps
- Sends a written summary of every call to the manager in charge
Transfers right away
- Confirmed after-hours emergency: to the on-call team or designated contractor
- Owner asking for their property manager during office hours
- Tense or confrontational situation detected in the conversation
- Any out-of-scope request, with the call summary already written
Never does
- Commit to an expense or approve a quote on behalf of the association
- Settle a dispute between owners or with a contractor
- Share individual financial data without verifying identity
- Pass itself off as a human: callers know they are talking to an AI assistant
Sunday evening, 9:40 p.m.
Office assistant
Incoming call · Maple Court
Horizon Property Management, good evening. I'm the company's AI assistant, how can I help you?
Good evening, there's water coming through my bathroom ceiling, Maple Court, Building B.
I'm noting water coming through the ceiling, Maple Court, Building B. What floor are you on, and is the water still running?
Third floor, and yes, it won't stop.
Active leak, I'm treating it as an emergency: I'm transferring you to the on-call plumber and sending your report to your property manager, who will get back to you as soon as the office opens. Can I confirm your number for the callback?
Your homeowners get an answer.
Your managers get some peace.
An AI voice agent for HOA management is a phone assistant that answers every call, identifies the property and the caller, assesses the urgency, logs the request and transfers to the right property manager. NoviaMind is set up for your company, with your properties and your instructions.
Picks up on the first ring
Ten calls at once? Ten answers. No more hold queue, no more full voicemail box the day after dues notices go out.
Triages emergencies the way you would
Active leak, someone trapped, heating out in the dead of winter: your triage rules, applied without fail, and the on-call team alerted at the right moment.
Claims handled end to end
Property, building, floor, affected units, contact details: the manager gets a complete report, ready to act on. Not a voicemail to play back.
Knows every one of your properties
Buildings, assigned managers, contractors: the agent gives the right answer and points callers to the right person from the very first call.
Hands over to a human, right away
Manager requested, tense situation, confirmed emergency: instant transfer, with all the context already noted.
Answers in 33 languages
Overseas owners, vacation homes, residents who don't speak English: everyone is understood, no interpreter needed.
Live in a few minutes
No new number. No hardware. No IT project. Three steps, and the agent picks up.
- 1
You share your rules with us
Your properties, assigned managers, on-call contractors and triage rules: in a Google Sheets spreadsheet the agent reads live and that you update yourself, without us. Information you already have.
- 2
We connect your tools
Transfers to your lines and your on-call team, call summaries by email or into your software via export or webhook. Your managers keep their usual routines.
- 3
You turn on call forwarding
On overflow, after hours or for every call: your choice. Listen to the first calls, fine-tune, expand.
Three ways to answer,
only one always picks up
In-house receptionist, outsourced answering service or AI voice agent: what really changes for an HOA management company, point by point.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | Receptionist | Outsourced answering service |
|---|---|---|---|
| Availability | 24/7, holidays included | Office hours | Contracted hours, often daytime only |
| Simultaneous calls | All answered, about 30 at once | One per line | Limited by the shared team |
| Knowledge of your properties | Yes: buildings, managers, contractors | Yes | Generic instruction sheet |
| Emergency triage | Your rules on every call, on-call team alerted | Depends on who picks up | Follows a script |
| Written summary after every call | Always, to the manager in charge | When there's time | Message passed on, detail varies |
| Languages | 33 languages | Your team's | Mostly English only |
| Cost | From €39/mo billed annually, €49 with no commitment | Cost of a dedicated employee | Subscription plus per-call billing |
Indicative comparison based on the typical features of each option. The cost of an in-house receptionist or an outsourced answering service depends on your organization and your contracts.
They talk about us
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Clear pricing,from month one
Pick your plan, try it free for 7 days, cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a steadier call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a firm with several managers
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For a multi-office firm
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
You try it,
you decide
7 days free, on your real calls
Turn the agent on after hours or for overflow and judge on the evidence: summaries arrive from the very first call.
Up and running in minutes
Call forwarding and your instructions. No hardware, no change of number.
GDPR and AI Act, no compromise
Database hosted in France, callers informed they are speaking to an AI, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
Always a human
Your managers and your on-call team stay one transfer away, on every call.
Managers who actually manage
Fewer interruptions, complete files, and time freed up to look after your buildings.
Looking for another profession?
Related articles
Property Management: Handle Tenant Calls Without Growing Your Team
Property management: how a voice AI agent absorbs tenant calls, qualifies requests, and transfers to the manager at the right time.
Your homeowners will never wait again
Book your demo: we set up the agent for one of your properties, and you hear it answer.
7-day free trial. No commitment. Keep your number.