Your AI receptionist picks up during every consultation
Vaccines, lab results, a dog that's vomiting, a cat struggling to breathe: NoviaMind answers every pet owner, sorts calls by urgency using your instructions, books the appointment in the right calendar and sends the summary to your vet assistant. Day, night and weekends.
24/7
evenings and weekends
0
calls on hold
33
languages spoken
7 days
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The phone rings,
and there's an animal on the table
Your vet assistant is at the front desk with a client and their cat in its carrier. The phone rings. Again. Someone has to choose between the two.
At opening time and after 6 p.m., everyone calls
Vaccine appointments, parasite treatment refills, “Are my results in?”: calls pile up in the same time slots, and the line is busy just when a worried owner is trying to reach you.
The phone keeps cutting into consultations
When the vet assistant is in the treatment room or in X-ray, the vet picks up. An exam interrupted, a client waiting, another one on the line.
Real emergencies come in with everything else
Hit by a car, swallowed something toxic, trouble breathing, a swollen, hard belly: these calls come in between routine requests for dental cleanings. They must never be put on hold or go to voicemail.
Evenings and weekends, voicemail does the sorting
You have an on-call service or an emergency partner. But the owner still has to listen to the whole message, write down the number and call again. Many hang up before that.
What the agent handles,
and what it leaves to you
No black box. You set the instructions, the agent applies them on every call, and it never gives medical advice.
It handles on its own
- Identifies the animal (species, name, age if relevant) and the owner, and gets the context of the call
- Qualifies the reason for the call and the level of urgency with the questions you have defined
- Books the right type of appointment, with the right vet and the right length, in your calendar
- Logs prescription, parasite treatment and lab result requests for the team to call back
- Covers the basics: opening hours, address, documents and vaccination record to bring, pre-anesthesia instructions you have approved
- Sends the owner a confirmation and reminder SMS, and a written summary to your vet assistant
It transfers right away
- Life-threatening emergency described by the owner: to the clinic if it's open, otherwise to your on-call service or emergency partner; if nobody picks up, the agent gives the emergency number you have approved
- An owner asking to speak to a vet or the vet assistant during opening hours
- A very worried owner or an unclear situation: a human takes over
- Any request outside its scope, with the summary of the conversation already written
It never
- Gives medical advice, a diagnosis or a dosage, or says whether “it's serious”
- Prescribes or renews a prescription itself
- Gives out lab results over the phone
- Passes itself off as a human: the caller knows they're talking to an AI assistant
Saturday, 9:05 a.m., the waiting room is full
Clinic assistant
Incoming call · Dog owner
Oakwood Veterinary Clinic, good morning. I'm the clinic's AI assistant. How can I help you?
Hi, it's about Buddy, my Labrador. He threw up twice this morning, but he's eaten normally since. I'm a bit worried.
Noted: Buddy, Labrador, vomited twice this morning, appetite back. Two questions to point you in the right direction: is he lethargic, and could he have swallowed anything unusual?
No, he's fine, he's playing. And no, nothing unusual that I know of.
Thank you. I can't tell you whether it's serious, but I can offer you an appointment today at 11:30 a.m. with Dr. Carter. Shall I book it and text you the confirmation?
Pet owners get an answer.
Your team gets its hands back.
An AI voice agent for vets is a phone assistant that answers every call, identifies the animal and its owner, qualifies the reason and the urgency, books the appointment in the right calendar and transfers when needed. NoviaMind is set up for your clinic, with your vets and your instructions.
Picks up on the first ring
Five calls at once at opening time? Five answers. No more busy line, no more voicemail to listen to between consultations.
Sorts emergencies by your instructions
You write the questions and the reasons that trigger an immediate transfer: the agent is designed to apply them on every call, and hands over to the clinic, your on-call service or your emergency partner.
Books the right appointment, with the right vet
Vaccine, consultation, spay/neuter, dental cleaning, follow-up: each reason has its own type, length and vet. The agent books in Google Calendar, Outlook or iCloud, with no double bookings.
Confirms and reminds by SMS
The owner gets the confirmation, then the reminder for their appointment, with your instructions: vaccination record, fasting before anesthesia if you have approved it, pet carrier.
Hands over to a human, right away
Vet requested, distressed owner, emergency described: immediate transfer during your opening hours, with all the context already noted.
Answers in 33 languages
Foreign owners, tourists on vacation with their dog, expats: everyone is understood, in their own language, with no interpreter.
Live in minutes
No new number. No hardware. No IT project. Three steps, and the agent picks up.
- 1
You share your instructions
Your vets and their calendars, your appointment types and their lengths, your opening hours, your on-call service, the questions that tell an emergency from a routine appointment. Information you already have.
- 2
We connect your tools
Google Calendar, Outlook or iCloud calendars, with a multi-type booking link (length, vet) or a team link with round-robin assignment. Your prices and instructions in a Google Sheets file the agent reads live, if you choose to share them. Transfers to your lines and your on-call service, summaries by email, export or webhook.
- 3
You turn on call forwarding
For overflow, after hours or for every call: your choice. Listen to the first calls, fine-tune your instructions, then expand.
Three ways to answer,
only one always picks up
In-house front desk, outsourced answering service or AI voice agent: what really changes for a veterinary clinic, criterion by criterion.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | In-house front desk | Outsourced answering service |
|---|---|---|---|
| Availability | 24/7, public holidays included | Clinic hours, when the vet assistant is free | Contracted hours, often daytime only |
| Simultaneous calls | All answered, around 30 at once | One at a time, between clients at the desk | Limited to the shared team |
| Emergency sorting by your rules | Your questions, asked on every call, immediate transfer | Depends on the experience of whoever picks up | Follows a script, with no veterinary knowledge |
| Appointments by type and by vet | Yes: right reason, length and calendar | Yes | Message taking or limited calendar access |
| SMS confirmation and reminder | Automatic, with your instructions | If software allows and the vet assistant has time | Rarely included |
| Languages | 33 languages | Those of your team | English, sometimes one more |
| Cost | From €39/mo billed annually, €49 with no commitment | Vet assistant time taken from care and desk | Subscription plus per-call billing |
Indicative comparison based on the usual features of each option. The cost of an in-house front desk or an outsourced answering service depends on your organization and your contracts.
They talk about us
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Clear pricing,from month one
Choose your plan, try it free for 7 days, cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a higher call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a clinic with several vets
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For a multi-site practice
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
You try it,
you decide
7 days free, on your real calls
Turn the agent on after hours or for overflow and see the results for yourself: summaries arrive from the very first call.
Up and running in minutes
Call forwarding and your instructions. No hardware, no change of number.
GDPR and AI Act, no compromise
Database hosted in France, callers told they're speaking to an AI, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
Always a human
Your team and your on-call service are always one transfer away, on every call.
A team focused on care
Fewer interruptions during consultations, well-scheduled appointments, more time for the animals and their owners.
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