The AI voice agent that answers while you're on a lockout
Locked out at 10 p.m., key snapped in the lock, security door to fit: NoviaMind answers, asks your safety questions, quotes your approved call-out fee, then puts the emergency through to you or books the job into your calendar. A locked-out customer doesn't move on to the next locksmith.
24/7
nights and weekends
0
missed calls
7 days
free trial
From €39
per month, billed annually
Try it now
Our AI calls you back
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A lockout call nobody answers
is an opening for a call-reselling platform
A customer stuck outside their door doesn't leave a message. They dial the first number that picks up, often a platform that resells the call.
Picking a lock? The phone has to wait
Three-point lock to fit, cylinder to replace, door to open without damage: you can't put the tool down. Voicemail takes the call, and the customer takes another locksmith.
Emergencies come at 10 p.m. and on Sundays
Locked out coming home, key snapped in the lock, lock forced after a break-in: the customer panics and wants someone right now. That's when jobs are won, and that's exactly when you can't answer.
A trade hurt by vague prices and platforms
Middlemen resell calls, quote one price on the phone and another on the invoice. Customers end up distrusting every locksmith. Your call-out fee, stated the same way on every call, is your best argument.
Quotes pile up, and you're on your own
Security door, lock replacement, garage door: every quote request deserves a callback. With no receptionist, they sit in voicemail until the evening. By then, the customer has already signed with someone else.
What it handles,
what it passes to you, what it refuses
No improvising: emergency rule, service area, call-out fee and calendar all come from you. The agent applies them on every locksmith call.
It handles on its own
- Identifies the situation: locked out, key snapped in the lock, lock forced after a break-in, lost keys, replacement, security door, installation
- Asks your safety questions: is anyone inside, a child, a vulnerable person, has there been a break-in
- Takes the address, floor, door code or access info and contact details, and checks it's within your service area
- Gives only your approved information: call-out fee, hours, area, payment methods, the same way to every caller
- Books a slot that's actually free in your calendar, with the right duration, and confirms it to the customer by SMS
- Collects the details for a quote (door type, lock type, number of locking points) and sends you a summary after every call
It puts emergencies straight through
- A real emergency by your rule: someone locked out with a child or a vulnerable person inside. Break-in in progress or immediate danger: the agent first tells the caller to contact the police or emergency services, then transfers to you
- A customer who insists on speaking to the locksmith right away
- A complex quote request or a job outside your usual services
- Any situation outside your rules, with the address, floor and door code already noted
It never
- Quotes a firm job price or an estimate without your approval
- Promises an arrival time you haven't confirmed
- Gives a technical opinion, like “can you open it without breaking it?”
- Pretends to be human: the caller knows from the first second they're talking to your AI assistant
Sunday, 10:30 p.m., you're on a job
Locksmith's assistant
Incoming call · Locked out, 10:30 p.m.
Carter Locksmiths, good evening. I'm the locksmith's AI assistant. Tell me what's happened.
Hi, I'm locked out. The door shut behind me and my keys are inside. I'm on Lilac Road in Leeds, third floor. Can you come out tonight?
So that's a door shut behind you, keys inside, Lilac Road in Leeds, third floor. Is anyone inside, a child or a vulnerable person? And is the door just pulled shut, or locked with the key?
No, nobody. Just pulled shut, I hadn't locked it. There's a door code at the building entrance, I'll give it to you.
Thank you. The locksmith charges the night call-out fee they've set, the same for every call at this time, and you'll get it by text. Under their instructions, someone locked out at night is an emergency, so I'm putting you through now. Please don't hang up.
You open doors.
It fills your calendar.
An AI answering service for locksmiths picks up every call, tells an urgent lockout apart from a lock change that can be scheduled, asks your safety questions, quotes your approved call-out fee, and puts the emergency through to you or books the appointment. NoviaMind is set up with your service area, your services (lockouts, security doors, cylinders, garage doors) and your rules.
Picks up every time, even mid-lockout
A lockout and a security door request calling at the same time while you're working? Both get an answer: the emergency is transferred, the quote request is noted. Neither ends up in voicemail.
Applies your emergency rule
Someone inside, a child, a vulnerable person, a break-in: your questions, asked on every call. Your rule decides who gets put through to you and who gets a time slot.
Quotes your call-out fee, the same for every caller
The amount you approved, stated the same way to every caller in the same situation: your daytime rate, plus your night or weekend surcharge if you've set one. Never a made-up price, never an off-the-cuff quote. In a trade customers are wary of, that's what gets them to say yes.
Books the appointment into your calendar
Connected to your calendar, it offers a slot that's actually free, with the right duration for the type of job, books it and sends the customer an SMS confirmation.
Sends you everything by SMS
Name, address, floor, door code, situation, urgency, lock type for a quote: the summary reaches your phone before you've put the drill away.
Puts real emergencies through
Someone locked out with a child inside, a break-in in progress once the police have been called, a customer who insists: instant transfer to your mobile with the address, floor and door code already noted.
Live in a few minutes
You keep your locksmith number. No box, no line to install. Three settings from your phone.
Describe your locksmith business
Service area, services, safety questions (anyone inside, break-in), emergency rule, hours, call-out fee and night surcharge if you share them, payment methods. Five minutes.
Connect your calendar
Google Calendar, Outlook or iCloud: your booking link sets a duration for each job type (lockout, cylinder change, security door, garage door), and the agent fits installations into your free slots. You get every summary by email.
Forward your calls
Forwarding when busy, on no answer or always, nights included: you choose, and you switch it off whenever you want the line back.
Voicemail, answering service
or AI voice agent?
Voicemail, answering service or AI receptionist: what each option changes for a locksmith who works nights, point by point.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | You and your voicemail | Outsourced answering service |
|---|---|---|---|
| During a job | Answers, qualifies, transfers or books the appointment | Voicemail, the customer calls the next one | Takes a message |
| Nights and weekends | 24/7 | If you're awake | Contract hours, nights as a paid extra |
| Emergency triage with your questions | Your safety questions, asked on every call | Between two lockouts, no fixed rule | Per the script |
| Call-out fee stated consistently | Your approved amount, the same for every caller | Depends on who answers and when | If the instruction sheet is up to date |
| Appointments in your calendar | Yes, in slots that are actually free | You call back to set it up | Sometimes, blind to your real schedule |
| Call summary | Instant written summary: address, floor, door code, situation | A voicemail to replay on the road | An email or SMS, detail varies |
| Cost | From €39/month billed annually, €49 with no commitment | The jobs you lose | Subscription plus per-call billing |
Indicative comparison based on the usual features of each solution. The cost of an outsourced answering service depends on your contract and your call volume.
They talk about us
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Clear pricing,cheaper than one lost lockout
Try the AI receptionist for seven days on your real locksmith calls, then choose your plan. Cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a steadier call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a business with several technicians
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For a business with several teams
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
You try it,
you decide
7-day trial on real locksmith calls
Turn on forwarding when busy for a week of jobs, then count the emergencies put through to you and the appointments booked for you.
Ready in minutes
Your area, your services, your call-out fee, your calendar, one call forward: nothing to install.
GDPR and AI Act compliant
Database hosted in France, callers told they're speaking to an AI assistant, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
You stay reachable
Someone locked out, danger, a customer who insists: the agent puts the call through. You're still the locksmith they get on the line.
Pays for itself from the first lockout
One night-time lockout you'd otherwise have missed covers the month's subscription. One signed security door covers the year.
Looking for another profession?
The next customer locked out while you're on a job will find a locksmith
Book your demo: we set the agent up for your locksmith business and you listen to it handle a lockout and book an appointment.
7-day free trial. No commitment. Keep your number.