The AI receptionist for auto repair and body shops when the shop is packed
Under a car, in the paint booth, in the middle of the 8 a.m. rush: NoviaMind answers your customers, identifies the need (service, tires, diagnostics, dent repair, paint, windshield, insurance claim), books the repair appointment or body estimate in your calendar with the plate number and sends you the summary. Not one more car goes to the dealership or the body shop down the street.
24/7
even during the rush
0
missed calls
7 days
free trial
From €39
per month, billed annually
Try it now
Our AI calls you back
7-day free trial. No commitment. Keep your number.
Every missed call
is a car sent to the dealership
A driver looking for a mechanic or a body shop calls three. They book with the first one that picks up. They don't call the other two back.
The front desk phone rings, you're under a car
Hands covered in grease, a wheel off, nobody at the counter. The call goes to voicemail, and the customer has already dialed the shop down the street.
8 a.m. and 6 p.m.: everyone calls at once
Drop-offs in the morning, pickups in the evening: customers at the counter, customers on the phone, customers honking outside. You can't be everywhere.
“Is my car ready?” every twenty minutes
Every call pulls you out from under a car or out of the paint booth for a one-sentence answer. The diagnosis you were on has to wait, the day slips, you fall further behind.
After a fender bender, they call with the accident report in hand
They want an estimate for their insurer, to know how long the car will be off the road and how it all works. You're in the paint booth, mask on. If they hit voicemail, they dial the next body shop.
What the agent handles for you,
and what it will never do
No black box. You give it your mechanical and body services, your job times and your schedule. It applies them on every call.
Handles on its own
- Identifies the need: service, oil change, tires, brakes, timing belt, pre-inspection check, warning light diagnostics, collision damage, scratch, dent repair, paint, windshield
- Takes down the plate number, make and model, mileage, the customer's contact details and, for an insurance claim, the insurer, the date and the claim number if they have it
- Books the repair slot or the body estimate appointment in your calendar, with the right length for the job
- Offers a courtesy or loaner car if you have one and have approved it
- Answers the practical questions you've approved: hours, address, labor rate, oil change packages, how estimates and insurance claims work
- Says “your car is ready” as soon as the repair or body team has marked it in your shared Google Sheets spreadsheet; otherwise, logs a callback request and sends you a summary after every call
Transfers to you right away
- A breakdown that leaves the car stranded, a crashed car that won't drive or an urgent tow, per your instructions
- A customer who insists on speaking to the owner right now
- A complex estimate request: heavy body work, engine work, reconditioning, or a question about an ongoing insurance assessment
- Anything outside your rules, with a summary of the conversation already written
Never does
- Quote a firm price or an estimate you haven't approved, or guess the cost of a body repair from a description
- Diagnose a fault over the phone in place of the mechanic, or commit to whether the insurer will cover a claim, the deductible or the outcome of the adjuster's assessment
- Say a car is ready if the shop hasn't marked it, or commit to a pickup time
- Pretend to be human: the customer knows they're talking to your AI assistant
Thursday, 8:10 a.m., you're under a car
Repair shop assistant
Incoming call · New customer
Miller Auto Repair, good morning. I'm the shop's AI assistant, how can I help you?
Hi, someone backed into me in a parking lot yesterday and my rear bumper is dented in. I have the accident report, and I need an estimate for my insurance.
I'm noting damage to the rear bumper, with an accident report filled out. Is the car driving normally? And do you know who your insurer is, and whether you already have a claim number?
Yes, it drives fine, it's the bumper and a cracked taillight. I filed the claim this morning, I don't have the claim number yet. Can I come by tomorrow morning?
Perfect, I'm noting your insurer, and you can give the claim number to the body tech. The body shop has an estimate slot tomorrow, Friday, at 9:00 a.m.: the body tech inspects the car and writes up the estimate for your insurer. Shall I book it for you? Can I have your license plate number? Then I'll text you the confirmation.
You fix cars.
It fills your repair and body shop schedule.
An AI voice agent for auto repair and body shops is a phone assistant that answers every call, identifies the job, takes down the vehicle and, if there is one, the insurance claim, books the appointment in your calendar and sends you the summary. NoviaMind is set up with your mechanical and body services, your job times, your approved prices and your rules.
Answers every time, even at 8 a.m. and 6 p.m.
Three customers call while you're under a car or in the paint booth? All three get an answer. None of them hits voicemail, none of them waits.
Logs the vehicle before you even see it
Plate number, make and model, mileage, the symptom or damage the customer describes: it's all in the summary. You know what's coming before the car is on the lift.
Books the repair slot or the body estimate
Connected to your calendar, it offers a slot that is actually free, books the right length for the job (oil change, diagnostics, body estimate appointment) and texts the confirmation to the customer.
Takes the claim call, without promising anything
After a fender bender, it takes down the insurer, the date and the claim number if the customer has it, asks whether the car is drivable and books the estimate appointment according to your rules. It doesn't receive photos and never commits on coverage: it describes, it books, you decide.
Sends you everything by SMS
Name, vehicle, job or claim, time slot, question to call back about: the summary reaches your phone before you've put down the wrench or the spray gun.
Hands you the call when it matters
A breakdown that leaves the car stranded, a crashed car that won't drive, a customer who insists, a complex estimate: instant transfer to your mobile, with the context already noted.
Live in a few minutes
Keep your number. No hardware, no installation. Three steps from your phone.
- 1
Describe your repair shop or body shop
Mechanical and body services, time per job and per estimate appointment, hours, labor rate and packages if you share them, what you tell customers about insurance claims, courtesy or loaner car or not. Five minutes.
- 2
Connect your calendar
Google Calendar, Outlook or iCloud: one booking link with several appointment types (oil change, diagnostics, body estimate), each with its length, and the agent places appointments in your free slots. A Google Sheets spreadsheet for vehicle status and your prices: the agent reads it live and updates it.
- 3
Turn on call forwarding
When busy, on no answer or always: your choice. Turn forwarding off and back on whenever you like.
Voicemail, answering service
or AI voice agent?
Three ways to handle your calls when you're under a car or in the paint booth. What each one means for your repair and body shop schedule.
Scroll to see all columns
| Criterion | NoviaMind AI voice agent | You and your voicemail | Outsourced answering service |
|---|---|---|---|
| During a repair or a paint job | Answers, identifies the job, books the appointment | Voicemail, the customer calls the next shop | Takes a message |
| At rush hour (8 a.m. and 6 p.m.) | Every call answered, even at the same time | One at a time, between customers at the counter | Depends on operator availability |
| Repair or body appointments in your calendar | Yes, in slots that are actually free, with the right length | You call back to set it up | Sometimes, blind to your real schedule |
| Plate number, mileage, claim number logged | On every call, in the summary | On a scrap of cardboard, if you have a pen | Per the script |
| SMS confirmation and reminder | Automatic | By hand, if time allows | Rarely |
| Call summary | Instant, structured SMS or email | A voicemail to play back | Email or message, detail varies |
| Cost | From €39/month billed yearly, €49 with no commitment | The cars that went elsewhere | Subscription plus per-call billing |
Indicative comparison based on the typical features of each option. The cost of an outsourced answering service depends on your contract and your call volume.
They talk about us
Discover press articles mentioning NoviaMind
Clear pricing,cheaper than one lost car
Pick your plan, try it free for 7 days, cancel anytime.
Everything you need to get started
€
excl. VAT / month
100 min / month (~65 calls)
Included features:
For a higher call volume
€
excl. VAT / month
280 min / month (~185 calls)
Everything in Starter, plus:
For a shop with several mechanics or body techs
€
excl. VAT / month
600 min / month (~400 calls)
Everything in Discovery, plus:
For multi-location repair or body shops
€
excl. VAT / month
1400 min / month (~930 calls)
Everything in Growth, plus:
You try it,
you decide
7 free days, on your real calls
Turn on forwarding when busy for a week and count the repair appointments and body estimates booked for you.
Ready in minutes
Your services, your job times, your calendar, call forwarding. Nothing to install, nothing to buy.
GDPR and AI Act compliant
Database hosted in France, customers told they're speaking to an AI assistant, audio recordings deleted after 6 months at the latest.
No commitment
Monthly subscription, cancel in one click from your account.
You stay reachable
The agent transfers the call to you as soon as a customer really needs you. You stay in control.
Pays off from the first appointment
A single service job or body estimate won back covers the month's subscription. Everything else is a bonus.
Looking for another profession?
Related articles
The Agent Doesn't Hang Up: What Happens After the Call
After the call, a voice AI agent sends an SMS summary, updates the CRM, and keeps a history. A practical guide for real estate agencies.
The next customer who calls while you're under a car or in the paint booth will get an answer
Book your demo: we set the agent up for your repair or body shop and you hear it book a repair appointment or a body estimate.
7-day free trial. No commitment. Keep your number.