AI phone switchboard
that routes to the right team
Your AI switchboard knows your departments and your business. It understands the request, qualifies it, routes it to the right team, on-call or sales, books the appointment and sends an SMS recap to the caller and to your staff.
Book a demoWhy a classic switchboard
loses calls
Touch-tone menus, transfer loops, voicemail: every step between the caller and the right person costs a customer or an emergency.
"Press 1, press 2": the caller hangs up
A voice menu cannot understand a request phrased in words. Callers press at random, get lost and give up.
Transfer loops between departments
Reception transfers to sales, who sends to support, who routes back to reception. The caller explains the problem three times.
Emergencies drowned in the flow
An on-call that never triggers, an emergency handled as a routine request: triage depends on whoever picks up.
After hours, everything hits voicemail
Evenings, weekends, call peaks: sales and emergencies arrive at the same time, and nobody answers.
Configure your AI switchboard
in 4 steps
Your departments, your routing rules, your calendars: the agent applies your organisation to every call.
Describe your departments and trades
Sales, support, accounting, on-call, technicians: each department with its scope, hours and lines. The knowledge base can be fed from a Google Sheet the agent reads live.
Define the routing rules
Which reason goes to which department, what counts as an emergency, what triggers the on-call, what deserves an appointment rather than a transfer.
Connect calendars, lines and tools
Booking links per department with duration and location, one calendar per person or round-robin assignment, transfer to your lines, summaries by email, export or webhook.
Activate call forwarding
On overflow, after hours or on all calls. Listen to the first calls, adjust your rules, widen the scope.
Understands, qualifies,
routes, confirms
A switchboard that listens to the request instead of asking for digits, and that knows your company.
Understands the request in natural language
The caller explains the need in their own words. The agent identifies the reason, the department and the urgency level.
Routes to the right department
Sales, support, accounting, technical: direct transfer to the right team or person, with the context already collected.
Triggers the on-call on your criteria
A confirmed emergency under your rules goes immediately to the on-call or designated contractor, day and night.
Qualifies sales requests
Project, need, budget, timing: the agent qualifies the lead and hands it to sales with a score, or books the appointment directly.
Books in the right calendar
Appointments per department with duration and location, one calendar per person or round-robin assignment, SMS confirmation.
Sends an SMS recap to both sides
The customer receives a recap of the request and appointment. Your team receives the call summary by SMS or email.
Frequently asked
questions
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See how NoviaMind understands, qualifies and routes your calls, from reception to appointment.
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